News

Optimum giving customers a month's credit

By Lightning Reports, Published: October 5, 2024

Optimum, the local provider of internet, mobile, TV and phone services, has been reconnecting customers, is offering free WiFi and charging stations at its downtown store, South Grove Street office and a mobile site, and is also receive a full month of credit for service.

Optimum team members are working around-the-clock where physical access has been permitted and power has been returned to as quickly as possible restore services with a focus on essential facilities like hospitals, shelters, and emergency services. Optimum teams continue to assess damages in the region and are prepared for dispatch as soon as local clearance is provided by authorities. 

The free Wi-Fi connectivity and power charging, open from 8 a.m. to 8 p.m, are: 

• Optimum retail store, 451 N. Main St.
• Optimum office, 717 S. Grove St.
• Blue Ridge Mall, 1800 Four Seasons Blvd.

Optimum has also implemented the following measures:

• Optimum Western North Carolina customers impacted by the hurricane will receive a proactive full month credit and not be charged for lost or damaged equipment. Customers do not have to take action – this will be applied automatically. The company will continue to assess the situation for those who need continued relief during this period of hardship.
• Optimum is contributing $500,000 to local organizations and in-kind public service announcements (PSAs) to support relief efforts. Initial contributions will go to the North Carolina Disaster Relief Fund and Community Foundation of Henderson County, and we are committed to supporting additional areas where contributions can help other local needs. Optimum Media will offer PSA airtime to help support local organizations and community partners’ relief efforts.
• The Optimum Employee Disaster Relief Fund has been activated to assist employees directly affected by the hurricane’s damage, with a company match of up to $50,000. 
• Optimum crews from around the country are traveling to assist with customer restoration and recovery efforts. 

“Hurricane Helene has been devastating for multiple communities across our North Carolina footprint. Safely reconnecting our customers and supporting local employees and emergency response organizations is our number one priority,” said Elton Hart, Vice President, General Manager of Optimum Mid-Atlantic. “We continue to focus on restoration efforts for Optimum services throughout multiple Western North Carolina communities. We expect this will be a lengthy rebuilding effort in many of our communities, and all of Optimum is here to support in any way possible.”