News

City issues boil-water advisory

By Lightning Reports, Published: September 28, 2024

The following update is provided to customers on Hendersonville’s water system:  

Portions of the water system are experiencing periods of low pressure and outages in the distribution system. Periods of low or no pressure in the distribution system increase the potential for back siphonage and introduction of bacteria into the water system. Interruption of water service requires the issuance of a System Pressure Advisory. 

When water service is restored, consumers who have electric or alternative power are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes and food preparation). Those without power are advised to use bottled water for the purposes mentioned above. 

When water systems experience low pressure or loss of pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists, and customers are notified.  

Response Update: 

Crews have made great progress in accessing flood damage at the Water Treatment Plant and due to their efforts, water production at the plant has increased. 

There are still multiple line breaks and leaks throughout the distribution system. Due to the challenges of navigating through the county, crews have been unable to fully assess damaged lines and infrastructure. Staff are continuing to assess the situation and are evaluating locations where water is being lost in the system and work to isolate them.  

It will take time to bring the system back to normal levels and distribution ability. Staff are prioritizing areas with the highest number of impacted customers and critical public health and safety customers. 

Customers who have experienced low pressure or no pressure are advised to follow the City’s System Pressure Advisory protocols. This includes utilizing bottled water or boiling water before consumption if the customer has that option. 

System Pressure Advisory Information is at www.hvlnc.gov/wateralerts and attached. 

Customers who are fortunate enough to have water are asked to conserve water for only essential uses until the system can be repaired and water restored to all customers. 

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