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Water is up and running countywide, city announces

Hendersonville Utilities Director Adam Steurer is shown receiving a GreaseBusters Day proclamation from Mayor Barbara Volk during a City Council meeting on Oct. 3.

By Lightning Reports, Published: October 10, 2024

The city of Hendersonville water system has been substantially restored to normal operations. With water service fully restored to the Hoopers Creek area, system-wide restoration efforts were complete, the city announced Thursday morning.

“The dedication of our staff has been nothing short of remarkable,” Utilities Director Adam Steurer said. “Our team worked around the clock, often under challenging conditions, to restore water service as quickly and safely as possible. Their tireless efforts, along with the support from our mutual aid partners and the cooperation of the community, made this restoration happen with such efficiency.” Utilities Director Steurer also emphasized the City of Hendersonville’s strong commitment to investing in resilient infrastructure, which played a crucial role in the speed and success of the utility's recovery efforts. 

Approximately 4 percent of the utility’s 80,0000 customers, including those in the Hoopers Creek area, remain under a System Pressure Advisory. This advisory will remain in effect until water quality tests confirm that it is safe for consumption. Residents can find updates and view a map showing the status of water advisories by visiting www.hvlnc.gov/wateralerts. 

The city extended its deepest gratitude to the community for their cooperation in conserving water during this critical period. The collective effort helped maintain essential services while repairs were underway. Thanks to the support of Hendersonville residents and customers, and the dedicated efforts of our staff and mutual aid partners, the voluntary water conservation directive has now been lifted. 

Although the conservation recommendations have been lifted, the Hendersonville Water Department encourages residents to continue practicing mindful water use where possible. Ongoing conservation helps ensure that the utility can remain resilient and extend assistance to neighboring communities in need.